Complete our Booking Information Form online or download (PDF 28 KB) by clicking here – please note that this form is used to reconfirm your details once you have made a reservation.
If any member of your party is disabled or has Reduced Mobility, we ask that you complete a Checklist and return it to us as soon as possible so that we are able to help with their needs and provide the necessary service.
Your are financially protected. Please check our ATOL Compliance. Our ATOL number is 10466. Our Registered Office is Two Snowhill, Snowhill Queensway, Birmingham B4 6GA. Our Head Office is Geddes House, Kirkton North Road, Livingston EH54 6GU. Our ABTA membership number is Y6166/Y6167.
- The Booking Agreement
- The Licence Holder
- To Make a Booking
- Payment Terms
- To Change Your Booking
- To Cancel Your Booking
- Cancellation of Tours by Us
- Changes to the Scheduled Programme
- Important Notes
- Fitness to Travel
- Prices & Rates of Exchange
- Skanda Holidays Responsibility
- Flights & Airlines
- Brochure Descriptions & Prices
- ATOL Compliance
The Booking Agreement
Any contract between you and us is subject to these Booking Conditions. The contract shall be governed by and construed in accordance with English law and is subject to the jurisdiction of the Courts of England and Wales. Alternatively it shall be governed by and construed in accordance with the law of Scotland or the law of Northern Ireland and shall be subject to the jurisdiction of the Courts of those countries respectively if you are domiciled there.
The Licence Holder
The air holidays we operate are ATOL protected since we hold an Air Travel Organiser’s Licence granted by the CAA. Our ATOL number is 10466 (Skanda Holidays (UK) Ltd). In the unlikely event of insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
To Make a Booking
To make a booking please telephone us (01212855247) at which time you will be asked to send the appropriate non-refundable minimum deposit of 25% of the package cost per person or full payment (A higher, variable deposit may apply to certain programmes. Details will be advised at time of booking). On receipt of your deposit, we will send you a confirmation/ invoice. Please refer Payment Terms for payment modes.
The balance due must be paid to us at least 46 days before you travel. If this is not done then we reserve the right to cancel your holiday and/or make cancellation charges. If you ask us not to cancel your potential liability to pay charges will increase according to the scale set out in To Cancel Your Booking. Your failure to pay the balance in these circumstances could result in cancellation charges of up to 100% of the final invoice. If you book 46 days or less before departure, then the full amount must be paid when you book.
Payments may be made by bank transfer(BACS/FPS/AFTS/CHAPS/WireTransfer), credit/debit card or by cheque. Cheques should be made payable to Skanda Holidays (UK) Ltd. There is no transaction charge if you pay by UK debit card (e.g. Maestro, Visa Debit). Payments made by credit card (e.g. MasterCard, Visa Credit, Amex) and non-UK debit cards are subject to a 3.85% transaction charge. Your invoice will mention this as Credit Card Surcharge. We do not accept or handle CASH at our offices and retail units. Prior approval required for cash deposits direct to our bank account via bank counters, cash deposits attracts 1% surcharge.
To Change Your Booking
Change or addition to your booking: If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made by the person who made the original booking. We may ask you to put these in writing. If it is possible to make the change, it will be subject to an administration charge of £25 per person, and payment of any further costs incurred as a result of the change such as the cost of replacement visa, re – ticketing costs of scheduled transport, costs associated with changed group numbers. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. If it is not possible for us to make changes for whatever reason, you have the choice of proceeding with the holiday as originally booked, or of cancelling and paying cancellation charges in accordance with the scale shown below. If any change can be made, you must check whether it will invalidate your visa or insurance cover, in which case it may be necessary to take out alternative, additional or new cover depending on the circumstances. Please note that it will not be possible to make changes within 30 days of your scheduled departure date.
Name Spellings: It is essential that the names of all passengers you give us at the time of booking are exactly the names (including forenames) that are shown on those persons’ passports. In many cases, and in order to guarantee your special airfare, tickets must be issued within two weeks of your date of booking and any subsequent changes, including changes to the spelling of names, amendments and cancellations, will incur costs up to the full value of the air ticket, regardless of the time period.
Name Changes (where you transfer your booking to another person):
These may be made up to 7 days prior to departure but will similarly incur the costs of changing the name on the air ticket in addition to the full cost of the holiday and any other alteration charges equivalent to what it may cost us at the time, provided that any requisite replacement visas can be obtained. If not, normal cancellation charges will apply. The cost of new visas and insurance (where applicable) will also be payable. An administration charge will be made of £50 per person for requests made more than 61days before departure, and £100 per person within 61 days before departure.
To Cancel Your Booking
Should you wish to cancel your tour, written notification must be sent to us by recorded delivery post or by email. As proof of receipt by an email notification you must ensure you receive and retain written acknowledgement from Skanda Holidays. Any insurance premiums paid will be forfeited as it is not possible for us to obtain a refund from the Insurers. However, please advise the reason for cancellation as you may be covered by your insurance. The scale of detailed cancellation charges payable by you is calculated according to the number of days prior to departure that written notice of cancellation is received by post, or your email notification is acknowledged by Skanda Holidays.
Cancellation charges tariff prior to departure date:
Cancellation notification received by us on or after departure date is considered No Show. No refunds will be given for No Shows. Any refund due will be paid after deducting a minimum administration charge of £50 and any other payments and direct charges we are contractually required to make to third parties in connection with your holiday although we shall endeavor to mitigate these to the extent we can reasonably do so. The administration charge is to cover our time and cost of resources involved.
In respect of cancellation of part of your booking, the cancellation charge payable by you will comprise any direct cancellation costs and charges we incur as a result of such cancellation, our reasonable administration costs of dealing with the cancellation arrangements, plus any payments we are contractually required to make to third parties in connection with the cancelled part of the holiday.
Alterations or cancellations by you after commencement of travel and unused services, We will do our best to implement any changes to your arrangements you request once they have commenced, but we cannot guarantee this will be possible. In the event of such amendments being made you will be liable for any direct cancellation charges that may be levied for the services originally booked, and for the cost of booking the revised arrangements and the arrangements themselves. We cannot guarantee refunds will be paid to clients who do not complete a tour. However, where we ourselves are able to obtain a refund from hotels or principals for services not used, we will pass this on to you, less any reasonable administration charges.
Cancellation of Tours by Us
Tours are based on an economic minimum number of passengers (usually 15). Should this not be reached, we reserve the right to continue to operate (with local guides instead of a tour manager if one has been advertised) or up to 8 weeks prior to departure to cancel this tour – in these circumstances we would not be liable to pay you any additional compensation.
Your rights following cancellation by us:
In the circumstances of cancellation of a tour or holiday by us we will offer you the choice of an alternative tour of equivalent quality (if available) or a tour of lower quality if you require it (if available) in which case we will refund to you the difference in price between the original booking and the tour of lower quality; or we will make you a prompt refund of any monies paid by you to us under the original booking.
In the unlikely event that it is necessary for us to cancel or significantly alter a tour in other circumstances, we will offer compensation to you as detailed below:
Period prior to departure date when cancellation is notified to you:
Period prior to departure date Compensation
More than 46 days £10
46 – 30 days £20
30 – 15 days £30
14 – 0 days £35
We are not liable to pay compensation to you where:
- the package is cancelled because the number of persons who agree to take it is less than the minimum number of persons required as set out above and you are informed of the cancellation in writing at least 46 days prior to the departure date of your tour or holiday or
- the package is cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.
If you choose not to accept our offer of compensation as specified above you may either refer your claim for compensation to a Court or to arbitration as set out below.
Changes to the Scheduled Program
The tours scheduled in our brochure are planned many months in advance and sometimes changes may be necessary although we would normally expect to be able to provide you with the services confirmed by us in respect of your original booking.
The arrangements featured in our brochure are by their very nature complex with services from many different airlines, hotels and transportation companies. Due to demand for flights, hotels and accommodation and transportation over which we have no control, it is not always possible to guarantee flight or other transport departures, the aircraft type or other type of transportation, or accommodation. Flight or other transportation timings and carriers are stated to you for guidance only. Final details will be shown on your tickets or sent with your Joining Instructions, approximately two weeks prior to travel. We reserve the right to make changes. We will make every effort to provide as much advance notification as possible but we feel it is only fair to warn you of possible variations. Where these are significant you may be entitled to compensation as set out above.
Force majeure changes or cancellation
We may have to make changes to your tour or holiday in the event of force majeure and if we have to cancel or change your tour or holiday in any way because of this, we will not be liable to pay compensation to you. Force majeure is for example, circumstances where performance and/or prompt performance is prevented by war, threat of war, riot, civil disturbance, natural or nuclear disasters, industrial dispute (defined below), terrorist activity, fire, or adverse weather conditions. Industrial dispute is defined as a dispute between
a person, other than ourselves, supplying services comprised in a package holiday and (a) his employee and/or (b) any other person whose services affect the performance of the package holiday, which we cannot reasonably be expected to overcome by substituting comparable alternative arrangements.
In accordance with EU regulations we are required to advise you of the actual air carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used on the relevant brochure pages and/or your holiday confirmation invoice.
Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check – in or at the boarding gate. Such a change is deemed to be a minor change.
All itineraries that involve the use of rail travel are subject to amendment according to the conditions of carriage of the railways board or other agency which governs rail travel in the country in which the railway journey is undertaken. Delays may occur depending on the priority given to the passage of the train upon which you are travelling because the train is required to give way to other railway traffic. In particular where the train is crossing a border between two countries, your attention is drawn to the section headed ‘Border Crossings’ below.
In some countries lengthy delays may be experienced at border crossings between two countries. Such delays are subject to the discretion of the national or local authorities regulating the border crossing. We cannot offer any accurate estimate of the length of such delay and if you require further information you should make your own enquiries.
River Boats and Cruises
All itineraries that include river and coastal cruising are subject to amendment according to river or sea conditions at the time of travel which includes water levels (high and low), weather conditions such as fog and technical issues with locks, bridges and the vessels themselves. Where such variations affect the itinerary a replacement programme by land will be arranged. Most waterways are controlled by statutory authorities who can also impose restrictions without notice.
Accommodation Outside the UK:
The standard of accommodation, whether in hotels or on rail, ship or boat, will vary according to the standards available in the country in which the accommodation is being provided and should be judged by the standards of that country. In some countries the standards will be basic and not of the level associated with a conventional package holiday. If you are in any doubt about the suitability to your own requirements of the facilities, transportation, accommodation or conditions prevailing in any country through which the tour passes, then you should make written enquiry with us as we cannot be held responsible for failure to meet your requirements if these are not made known to us. Whilst every effort will be made to meet reasonable requests, they cannot be guaranteed.Hotel rooms are generally available between noon and 3pm for check-in and are to be vacated between 10am and noon irrespective of your arrival or departure times, details of which will be confirmed by your hotel. Hotels will generally make provision to secure your luggage until rooms are available. On occasion it may be possible to obtain day-rooms subject to availability and extra payment.
Any special request or requirement which is essential to your booking (such as specific dietary requirements, wheelchair assistance or special facilities for certain medical conditions) must be made known to us in writing before you book. We will contact our suppliers and the request will only become a term of your contract with us if we confirm in writing that the request can be met and your booking proceeds on that basis. We are also happy to pass on any other reasonable requests that you may have such as desired location of hotel rooms or airline seats or other requirements as to meals, but they cannot be guaranteed and will not form part of our contract. No compensation will be payable if such requests are not fulfilled.
Locally Booked Excursions/Activities
Whilst you are away you may be offered the opportunity to buy optional excursions and activities. These are provided by independent local companies, which are neither owned nor controlled by Skanda Holidays, and for whom we act only as an agent. If you decide to buy an excursion or activity, your contract will be made with the local company which provides it and it will not form part of your package with Skanda Holidays. The contract may be subject to the excursion/activity provider’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. We accept no liability for any breach of contract or negligent act or omission of any excursion/activity provider. Some excursions/ activities may contain an element of risk or require a good level of physical fitness, and, if in doubt, you should make direct inquiries with the local provider before deciding to buy and check that you are covered by your travel insurance policy.
If in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen, no refund or compensation would be paid.
It is a condition of you booking with us that you have travel insurance for your trip. Depending on the detail of your policy, you may be able to recover the cancellation charges less any excess on your travel insurance policy. Never travel without insurance, the unexpected can always happen. It is your responsibility to ensure you are adequately covered by insurance for all elements of your trip. Please read your policy and take it on holiday with you.
Fitness to Travel
In making your booking, you confirm that you and all of your party are fit to take this tour, and that you have declared to us any disability or special need which is likely to affect the progress of the tour or the enjoyment of other travellers. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, decline the reservation when we become aware of these details. Should you or any of your party require a carer or assistance with mobility, then you accept responsibility for including a suitably qualified person in your booking.
Prices & Rates of Exchange
No Surcharge Guarantee: The price of your tour which we confirm to you at the time of booking, including any increases or reductions applied at that time, is fully guaranteed and is not subject to any surcharges. What the price includes or does not include
Details of the items included or not included in the price are stated on the page of the brochure, leaflet or advertisement by which the price of the tour and the itinerary are published. Please therefore refer to the details separately stated on that page.
Air Passenger Duty: UK airport departure tax is included in all the prices shown in brochures published after 6th December 2006.
Skanda Holidays Responsibility
A) We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. This means that,subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). We will not be responsible for any injury, illness, death, loss(including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: – (a) the fault of the person(s) affected; or(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided; or (c) unavoidable and extraordinary circumstances as defined below.
In these booking conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority,technical or maintenance problems with transport,changes of schedules or operational decisions of air carriers, terrorist activity, industrial action, natural or nuclear activity, epidemics/pandemics, adverse weather conditions and fire.
In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday. Please note: we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier or guide or transportation driver agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract and any excursion or activities you purchase during your holiday. Please note: we do not accept cash payments anywhere at any time, and payments for our contractual services or facilities are taken from you at our office locations through telephone, online and/or paid into our bank accounts direct only.
B) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and standards of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable traveller to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in section A. We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care.
C) Except as set out in below section or otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is one and a half times the total cost paid to us for your package (excluding any insurance premiums) by or on behalf of the person(s) affected in total, unless a lower limitation applies to your claim under section D. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
D) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies, our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as referred to below.
The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or EU regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating license granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents and/or the Athens Convention for international travel by sea (as amended by the 2002 Protocol) and the Convention of 1980 concerning International Travel by Rail (COTIF) as amended for travel by rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified and issued in accordance with the time limits stipulated in the applicable convention or regulation), we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we will deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.
Should you have a problem, you must notify the Tour Manager/local representatives/local agent who will do whatever he/she can to help you there and then; you may be asked to complete a customer complaint form at the time.
In the unlikely event that you are not satisfied with the actions taken to deal with your complaint and you wish to take the matter further, you must put your complaint in writing to us within 6 weeks of your return giving all the details. We promise to deal with any dispute fairly and promptly within the terms of these conditions. Disputes arising out of, or in connection with this contract which cannot be amicably settled, please contact Skanda Holidays on how and where to appeal further.
Flights & Airlines
We reserve the right to amend the carrier, type of aircraft or timings on any of the itineraries. When you travel with an airline, scheduled or otherwise, the Conditions of Carriage of that airline apply. Some of these will limit or even exclude liability. These conditions are the subject of International Agreements between countries. We can normally advise you of the Conditions, or copies can be made available upon request.
Voluntary Denied Boarding: On rare occasions passengers at the airport may be approached by the airline and offered, with appropriate compensation, a move to a later flight. If this is accepted you should be aware that as a result you may incur additional costs for separate transfer arrangements at your destination.
Flight Delays: Flight timings are provided by airlines. They are subject to air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that the flights will depart at the time shown either in the brochure, on your invoice or on the tickets. The timings are estimates only. When booking connecting flights, rail or car parking or indeed any arrangements that rely on flight timings, you are strongly advised to allow for possible variations.
In the event of a flight being delayed, be it outward, onward or homeward, the relevant airline will make arrangements, dependent on the time of day and duration of the delay. Skanda Holidays is not held liable for any matters including costs or losses arising out of this.
Direct Flights: Where a flight is described as direct, this means that no change of aircraft is necessary. Stops may be made en route for re-fuelling or to pick up/set down passengers. We do not however provide details of such stops where applicable in our documentation.
Air Travel: Airline schedules are quoted as known at the time of going to press, but are subject to possible alterations. Details in respect of flight timings, duration of flights and points of stop-over en route shown in your itinerary quotation are for guidance only and are subject to change. Final details will be confirmed on your travel documentation, sent approximately 10 days prior to departure. The times shown on all e-tickets are local times. It is possible that flight times may be changed even after e-tickets have been dispatched – we will contact you as soon as we become aware of this.
Community List: In accordance with EU directive (EC) no. 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community List’ which contains details of air carriers that are subject to an operating ban within the EU Community. The Community List is available for inspection via www.dft.gov.uk or at https://ec.europa.eu/transport/modes/air/safety/air-ban_en
We are also required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of Changes to the Scheduled Programme will apply. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges unless the change is a significant alteration in accordance with Changes to the Scheduled Programme. We can accept no responsibility if you arrive late for the check in and miss your flight as a result nor can we accept responsibility for any loss by you of your holiday/flight travel tickets, vouchers or coupons.
Air travel is subject to operational decisions of carriers and airports which may result in delays and diversions. Please note that smaller local carriers sometimes change the departure time of short-haul or domestic flights at short notice, and in some instances, schedules shown in global flight information systems differ from those actually flown by smaller local carriers. We advise you that it is your responsibility to be meticulous in locally reconfirming directly with the carrier operating the flight. We accept no liability for the consequences of flights missed owing to the passenger’s failure to reconfirm or to check e-mails for notification of flight time changes. Clients flying in economy class to long-haul destinations should be aware that flights are often full, and you may not be able to get seats together. We also recommend that you check in early for a long flight, and in any case not less than 3 hours before the scheduled departure time. If your flight is cancelled or delayed, your flight ticket is downgraded, or boarding is denied by your airline depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with refreshments, meals and accommodation under EC Regulation No 261/2004 -the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment is covered by the airline’s obligations under the Denied Boarding Regulations. If your airline does not comply with these rules you may use the CAA Passenger Advice and Complaints Service. See www.caa.co.uk/Passengers/Resolving-travel-problems for further details. You undertake to behave with propriety and in such a manner as not to cause or be likely to cause material distress, danger or upset to other clients and/or any third party or damage to property. If we, our employees, agents or suppliers consider you do not behave accordingly, we reserve the right to terminate your contract and neither we nor the providers of any of the services in question will have any further contractual obligations to you either in respect of covering any expenses, paying any compensation or refunds, or arranging for your return home. When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
You must ensure that all your travel documents, passports, visas, vaccination certificates and currency are in order and valid for travel. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. We will assume you are a British citizen with a British passport and if this is not the case, you must advise us at the time of booking. Passport, visa and other requirements may change so you must check the up to date position in good time before departure. If failure to have any necessary travel or other documents results in fines or other financial penalty being imposed on us or expenses or costs being incurred by us, you will be responsible for reimbursing us accordingly. The name on your airline tickets must be exactly the name that appears on your passport. All airline related requests such as meal, seating and such are requests only, and it is not guaranteed. Airline tend to ignore such requests, Skanda Holidays is not liable for fulfilling or guaranteeing such requests, we advice passengers make their requests directly with airline.
Brochure Descriptions & Prices
Unfortunately, it is inevitable that some of the prices and details contained within our brochures may have changed since the brochures were printed. We must reserve the right to make such changes. You will be informed about any changes to any of the relevant details within this brochure when you book and before you enter into a contract with us as part of our commitment to quality customer service.
We reserve the right to change any of the services or facilities or prices described in the brochure at any time before a contract is made between us. If there is any change we will tell you before you enter into a contract.
ATOL Compliance(Financial Protection)
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.